Refund policy

While we gladly accept returns of unused products in their original, undamaged packaging, it is the responsibility of the customer to cover the return shipping costs. The return must be initiated within 7 days of receiving the product by contacting us at hello@northandnova.ca (subject line 'RETURN REQUEST'). We will provide you further instructions by email at the time.

We do not allow exchanges at the moment. You would be required to return the original item and re-purchase separately.